Technical
Questions
- Go to https://app.signonconnect.com/account/register
- Fill out your personal information
- Click I agree to the Terms and Conditions
- Click Sign Up
- Go to https://app.signonconnect.com/account/login
- Enter username/email and password
- Learners simply need a high-speed internet connection and webcam!
- SignOn's platform supports three browsers: Google Chrome, Mozilla Firefox and Internet Explorer. (Note that Safari does not support the SignOn portal)
- Regularly clearing your browser cache will help speed up your computer if it is having memory problems, and it will help websites load more quickly. It is also important to keep your browser up-to-date.
- On your computer, open Chrome.
- At the top right, click More.
- Click More tools
Clear browsing data. - In the box that appears, at the top, choose a time period, such past hour or past day. To delete everything, select beginning of time.
- Select Cached images and files
- Click Clear browsing data.
- On your computer, open Chrome.
- At the top right, click More.
- Click Update Google Chrome. If you don't see this button, you're on the latest version.
- Click Relaunch.
- On your computer, open Firefox.
- Click the Menu button,
select History, and then Clear Recent History…. - Click the drop-down menu next to Time range to clear and select Everything
- Click the arrow next to Details and select Cache.
- Click the Clear Now The window will close and the items you've selected will be cleared.
- Relaunch the Firefox browser.
- On your computer, open Firefox
- On the menu bar, click the Firefox menu and select About Firefox.
- The About Firefox window will open and Firefox will begin checking for updates and downloading them automatically.
- When the updates are ready to be installed, click Restart Firefox to update.
- On your computer, open Internet Explorer
- Select Tools (via the Gear Icon), select Safety, then Delete browsing history.... NOTE: You can also access this menu by holding Ctrl + Shift + Delete.
- Make sure to uncheck Preserve Favorites website data and check both Temporary Internet Files and Cookies then click Delete.
- You will get a confirmation at the bottom of the window once it has successfully cleared your cache and cookies.
- On your computer, open Internet Explorer
- Click on the gear icon in the upper right corner.
- Select About Internet Explorer.
- Check the box next to Install new versions automatically.
- Click Close.
- If you cannot see anything:
- For built-in cameras:
- Restart the browser.
- Restart the computer.
- For plug-in cameras:
- Plug the camera into a different USB port.
- Close and restart the browser.
- If this does not resolve the issue, restart the comput
- For built-in cameras:
- Close all unnecessary browser windows
- Close unnecessary programs
- Disconnect all other devices from your internet connection (including Netflix, gaming systems, etc.)
- Try using a different internet browser (Google Chrome, Firefox or Internet Explorer)
- You can check your internet speed at https://www.speedtest.net/
- Our goal is to actively engage the Deaf in the ASL learning process, create a bridge between the Deaf and hearing communities, and provide virtual immersion for all ASL learners. SignOn provides a two-way live video portal on our proprietary web-based platform that connects ASL learners to live Deaf Ambassadors for 30-minute learning sessions creating true immersion in ASL.
- By engaging the Deaf community in the ASL learning process, the Deaf are able to help shape and form the way ASL is taught and understood by the learner; spread awareness of Deaf culture and ASL to those who are new to the language.
- Yes, all of our Ambassadors identify as Deaf. We believe it is vital to practice and connect with Deaf individuals - a critical component for learning ASL. In fact, students that have used SignOn during college level ASL classes have shown a 37% increase in test scores.
- ASL is now considered a foreign language; students learning ASL were missing a critical component of their curriculum - immersion - creating a barrier to education and connectivity between the hearing and Deaf communities. SignOn fills this void by giving all ASL learners the ability to fully grasp the language through authentic live interactions with Deaf individuals. In one study, SignOn increased students' average test results by 37%. And most importantly, every ASL learner becomes comfortable interacting with a variety Deaf individuals in real-life situations.
- SignOn realized that there was a gap in the learning and acquisition of American Sign Language. True immersion was the missing link.
- All spoken foreign languages have a country, yet there is no "Deaf Country" for immersion in American Sign Language.
- 90-95% of deaf children are born to hearing parents.
- 73% of the Deaf Population are either under or unemployed.
- We strive to serve a wide variety of individuals and all age groups, from students in grades K-12 to students in college level courses; from families with newly identified deaf children to newly deaf senior citizens; from students training to become Certified Sign Language Interpreters to Interpreters trying to get recertified.
- An adult (parent, teacher, support staff) must be present when minors are in a session individually.
- Unique to SignOn is our scheduling system with an integrated live video platform. Our sessions can be scheduled at the learner's convenience, 7 days a week from 8am-10pm EST, and held from virtually anywhere. This allows the learner to choose from 21 different sessions each day. The learner will always be connected with a live Deaf Ambassador - never merely an interpreter or a hearing person suggesting they're Deaf. After a session is scheduled, the learner will connect to a live Deaf Ambassador on their chosen date using the SignOn platform.
- Once logged into our website, the learner will be able to see a large video feed of their Deaf Ambassador and a smaller "thumbnail" video of themselves in the upper righthand corner. Below that is an interactive text-chat box that is used to provide assistance should any language gap arise during a session. Interactions throughout the session allow for practice and improved retention of learned skills. After the session is finished, the learner will receive written feedback from their Deaf Ambassador.
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- IEPs and IFSPs
- High Schools
- Colleges
- Universities
- Schools for the Deaf
- State run programs
- Individual users
- Yes, you can use your financial aid at your school's bookstore to purchase SignOn sessions via access codes or bundled "books".
- You can cancel or changing a session up to 48 hours before your session begins without any fee. You are able to easily cancel or change your session on your dashboard. When canceling or changing within 48 hours of your session, there is a $9 rescheduling fee. Call customer service at 313-539-3246 to make this request.
- Unfortunately, if you fail to cancel or change your session, you will lose those 30 minutes from your dashboard. Your Ambassador arrives on time and stays throughout the entire session whether you login or not. Cancellation policies are listed in the Terms and Conditions when you initially register.
- No, it is important for ASL learners to be exposed to multiple Ambassadors since each person has their own individual style of signing. Our virtual immersion program is geared toward engaging our learners with a variety of Ambassadors to improve signing confidence, learn about regional signs and various backgrounds (SignOn Ambassadors hail from across the country) and experience true immersion.
- We contract with a growing network of more than 35 caring, qualified and enthusiastic Deaf ASL Ambassadors. We only hire the Deaf to become SignOn Ambassadors to ensure a true and high-quality immersion experience. We rigorously screen all of our Ambassadors via an extensive 6-step interview process, detailed reviews of experience and credentials, and a required score of 3+ or higher on the American Sign Language Proficiency Interview (ASLPI).
- All SignOn sessions are recorded and archived for personal review and quality control. SignOn management audits sessions on a regular basis to monitor quality.
- Log into account profile
- Click on Session History
- Select session you want to review
- Click on Details
- Push play on video!
- Or click on the 3 dots in the bottom right-hand corner to download.
- Yes, it's called the SignOn App in the app store.
- Currently, you are able to join and hold your purchased sessions on the app.
- An updated app is in development so you will be able to buy, schedule and hold sessions, as well as have access to all of the same functions as the website.
- In learning any new language, not k-nowing a certain word or sign should not stop communication. You can either fingerspell the word or use SignOn's text box to spell the word to facilitate the conversation.